Action Required

Network changes
are affecting you

Dear ##FIRST_NAME##,

Advances in technology have paved the way for improved wireless standards like Voice Over LTE (VoLTE), which provides faster connections, better call quality, and the ability to use GPS while on a call.

Unfortunately, your current phone and SIM card are not compatible with VoLTE, the network standard, and will no longer be supported. Once the wireless network providing your current service is shut down, you will not be able to make or receive calls, including 911 or emergency calls.

To help you transition to VoLTE, we’d like to offer you a FREE phone and SIM card replacement. Please note that while you may be happy with your current device, this is a necessary upgrade. Take action today to secure your service for the future.

Offer valid until ##EXPIRATION_DATE##.

Additional VoLTE Resources:

To watch this helpful video and to learn more about
VoLTE, please click here.

To verify that you are being impacted by the network changes, text^Δ MIGRATE to 611611.

To activate your new device and SIM card, text^Δ ONESTEP to 611611 from your current device. Please note, your new phone will be equipped with a VoLTE-ready SIM card. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to lose service.

If you have questions, please call the migration
assistance line at 1-866-667-6437.

Offer Details:

Phone models may vary. Offer available online only. Offer only applicable for a single use per customer.

All phones available in our online store are VoLTE-ready.

You will keep your phone number, Plan, balance, and benefits once your upgrade is complete.

Your current SafeLink Service Plan will remain available for use on VoLTE-ready phones until at least Nov. 23, 2024.

By accepting this offer you agree to transfer your service to your new phone. If you do not do so, we reserve the right to provide an automatic transfer.

When upgrading to VoLTE, your coverage may be affected.

Phones purchased online under $##UDF1## are not eligible for refund on the remaining offer balance.

If you recently changed to a VoLTE-capable
SIM card, please disregard this message.