IMPORTANT USAGE REMINDER
Dear SafeLink Customer,
We’re proud to provide you with your free program benefits and want to help you stay connected with
a few connectivity tips.
Keeping your FREE benefits
is easy as 1, 2 or 3!
Remember: As per FCC requirements, you must use your phone at least once every 30 days in order to keep your free benefits.
Put your SafeLink phone
to good use
Make meeting FCC requirements a breeze by making your SafeLink phone your primary phone.
With SafeLink there’s no need to keep paying for mobile service. Stay connected at no cost to you and keep your free benefits active in the process!
Text∆ HELP to 611611 for Fast Answers
Self-help service that lets you process transactions
like adding airtime or checking your balance. Get
information, troubleshoot any issue or reach a
representative, all through text messaging!
Customer Care & Technical Support
Need help with our website or service?
Please call us first!
Verizon Compliance Hotline
Have questions or concerns about potential
fraud or other misconduct associated with our
ACP or Lifeline program? Please call our parent
company Verizon’s Compliance Hotline.
FCC Contact Center
Need to talk to someone about your Affordable
Connectivity Program (ACP) eligibility or the status of
your application?
FCC Complaint Center
The FCC set up a special process to file complaints regarding the Affordable Connectivity Program: