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The Universal Service Administrative
Company (USAC) conducts yearly eligibility
checks and you may need to recertify.

SafeLink urges you to log into your account
and make sure your address and contact
information are up to date to ensure that
your recertification form will reach you.

GO TO MY ACCOUNT

Recertification is an ongoing process, and
you must confirm your eligibility once a year
to keep receiving your free SafeLink benefits.

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Text∆ HELP to 611611 for Fast Answers
Self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!
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Customer Care & Technical Support
Need help with our website or service?
Please call us first!
1-800-SafeLink (1-800-723-3546)
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Verizon Compliance Hotline

Have questions or concerns about potential fraud or other misconduct associated with our ACP or Lifeline program? Please call our parent company Verizon's Compliance Hotline.

ethics@verizon.com
1-844-894-8433
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FCC Contact Center
Need to talk to someone about your Affordable Connectivity Program (ACP) eligibility or the status of your application?
1-877-384-2575
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FCC Complaint Center
The FCC set up a special process to file complaints regarding the Affordable Connectivity Program:
https://consumercomplaints.fcc.gov/hc/en-us