Header

The Universal Service Administrative
Company (USAC) conducts yearly eligibility
checks and you may need to recertify.

SafeLink urges you to log into your account
and make sure your address and contact
information are up to date to ensure that
your recertification form will reach you.

GO TO MY ACCOUNT

Recertification is an ongoing process, and
you must confirm your eligibility once a year
to keep receiving your free SafeLink benefits.

icon
Text∆ HELP to 611611 for Fast Answers
Self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!
icon
Customer Care & Technical Support
Need help with our website or service?
Please call us first!
1-800-SafeLink (1-800-723-3546)
icon
FCC Contact Center
Need to talk to someone about your Affordable Connectivity Program (ACP) eligibility or the status of your application?
1-877-384-2575
icon
FCC Complaint Center
The FCC set up a special process to file complaints regarding the Affordable Connectivity Program:
https://consumercomplaints.fcc.gov/hc/en-us