Lifeline is a state program that provides mobile services to eligible households. Every year, you must renew your eligibility so that you can continue receiving your benefits.

You will be contacted by California Lifeline and may be required to provide a proof of eligibility and to complete the Renewal Form to continue receiving your benefits.

You will need your Personal Identification Number (PIN) to complete the renewal process. If you misplaced your PIN and need to obtain it, you can text^∆ the keyword PIN to 345345 from your SafeLink phone.

Please renew today in
one of these three ways:

Easily recertify over the phone by
calling 1-877-858-7463.

Complete your renewal online.

Sign, date and return the Renewal Form sent
to you by the California Lifeline Program to:

For more information on the annual renewal process, you can contact the California Lifeline Program Administrator at 1-877-858-7463 or 1-866-272-0357. Be sure to have your PIN handy.

Text∆ HELP to 611611 for Fast Answers 611611 is a self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!

Customer Care & Technical Support Need help with our website? Need to talk to someone about your eligibility or application, or need technical support? Please call us first! 1-800-SafeLink (1-800-723-3546)

Verizon Compliance Hotline To report compliance issues, call 1-844-894-8433 Email: ethics@verizon.com

FCC Complaint Center Click here to file a complaint regarding the Affordable Connectivity Program (ACP). https://consumercomplaints.fcc.gov/hc/en-us 1-877-384-2575