Dear SafeLink Customer,


The FCC’s Universal Service Administrative Company (USAC) informs us that you requested to transfer your Lifeline benefits to another provider.

As a result, you will be de-enrolled from SafeLink’s Lifeline Program by December 1, 2022. This means that you will lose your free benefits.

You are invited to reapply and continue to be a SafeLink customer. If you believe that anyone in your household is eligible, please visit the SafeLink website to reapply.

You can also keep your phone number active by purchasing one of the SafeLink paid plans.

Thank you for being a valued SafeLink Customer.

Text∆ HELP to 611611 for Fast Answers Self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!

Customer Care & Technical Support Need help with our website or service? Please call us first! 1-800-SafeLink (1-800-723-3546)

Verizon Compliance Hotline Have questions or concerns about potential fraud or other misconduct associated with our ACP or Lifeline program? Please call our parent company Verizon's Compliance Hotline. ethics@verizon.com 1-844-894-8433

FCC Contact Center Need to talk to someone about your Affordable Connectivity Program (ACP) eligibility or the status of your application? 1-877-384-2575

FCC Complaint Center The FCC set up a special process to file complaints regarding the Affordable Connectivity Program: https://consumercomplaints.fcc.gov/hc/en-us