IMPORTANT UPDATE

Dear SafeLink Customer,

The Federal Communications Commission (FCC) announced that the Affordable Connectivity Program (ACP) is ending, and April 2024 will be the last fully funded month for your benefits if Congress does not provide additional funding.

All ACP customers on all service providers will be affected but we have made it our highest priority to keep you connected. Even if Congress does not provide additional ACP funding after April, and the FCC only authorizes a partial funding in May, SafeLink will fully fund your ACP benefits through May 31st, 2024. This will give Congress more time to fund this program without impacting you.

Help save your
ACP benefits today

Fill out a quick online form urging Congress to continue funding ACP so you can keep your benefits.

What will happen when ACP comes to an end?

Your ACP benefits will end on May 31, 2024.
At that time, your Lifeline benefits will continue to be provided so you remain connected since this program will not be interrupted.

We will keep you updated about any potential changes to your Lifeline benefits.

You can also choose to change your plan or terminate your service.

Text∆ HELP to 611611 for Fast Answers 611611 is a self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!

Customer Care & Technical Support Need help with our website? Need to talk to someone about your eligibility or application, or need technical support? Please call us first! 1-800-SafeLink (1-800-723-3546)

FCC Complaint Center Click here to file a complaint regarding the Affordable Connectivity Program (ACP). https://consumercomplaints.fcc.gov/hc/en-us 1-877-384-2575.

Verizon Ethics To report compliance issues, call 1-844-894-8433 Email: ethics@verizon.com