We've got you covered with a free phone*! We've got you covered with a free phone*!

Service you can depend on

When it comes to your phone, you deserve a network you can trust. With SafeLink now part of Verizon, you’ll gain the coverage and reliability that come with your new network, plus a FREE phone. And best of all, you get to keep everything you love about your existing plan.

Phones

Claim your FREE phone* today

Verizon’s network is FREE and easy to unlock access! Your plan and perks remain the same. All you have to do is request a Verizon-compatible phone (at no cost to you) and activate it.

GET MY FREE PHONE

You must enter your phone number to see your offer.
Phone models may vary.

What you can expect:

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Keep what you love
about SafeLink

Make no changes to your
plan or perks!

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Verizon’s
Nationwide network

Unlock the network
America relies on!

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An easy and FREE switch

It just takes a few simple
steps to get on board!

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Get a FREE Verizon-compatible phone

Enter your phone number to
see your offer.

To learn more about the transition, please click here.

Follow these steps to start enjoying everything the Verizon network has to offer

STEP 1: GET A COMPATIBLE PHONE

Visit our online store for a wide variety of compatible devices to choose from. Be sure to enter your phone number to see free phone options as well as discounts.

STEP 2: ACTIVATE YOUR DEVICE

Once you receive your free phone and SIM card, text∆ ONESTEP to 611611 from your current device to complete the upgrade process.

Important Message

IMPORTANT: Your upgrade is not complete until your new phone is activated using the new Verizon SIM card that comes with your device.

Transfer between phones

STEP 3: TRANSFER CONTENT TO YOUR NEW PHONE

If you’ve activated a Verizon-compatible Smartphone, download the Transfer Wizard app to transfer your contacts, photos, messages, and more from one Smartphone to another.

App Store Google Store

When downloading and using this app, standard data rates may apply.

SUPPORT IS STANDING BY

If you have questions or need assistance completing your upgrade, call us at 866-667-6437.

California residents call 888-899-8789.

Important Details:

Offer available online only. Offer only applicable for a single use and one phone per customer.

You will keep your phone number, Service End Date, Plan, balance, and benefits once your upgrade is complete.

Phones purchased online under $##UDF1## are not eligible for refund on the remaining offer balance.

Your current SafeLink Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024.

By agreeing to transfer your service to the Verizon network and accepting our phone offer, you agree that your current device, once deactivated, will not be able to be used for service from SafeLink again. We reserve the right to deactivate service on your current device and activate service on your new, Verizon-compatible replacement, once you’ve received it.

When upgrading to a new network, your coverage may be affected.

FREQUENTLY ASKED QUESTIONS

How do I unlock my personal AT&T device?

AT&T Unlock Process

AT&T Device Criteria to Unlock Personal Devices:
  • Your request is for an AT&T phone or device that is not active on another AT&T account.
  • There is no past-due account balance on this device. If there is, make a payment to bring your account current. It will take 24 hours for your payment to post.
  • If you have a paid-off installment plan:
    • If you are paying a monthly service bill: Submit your unlock request at the start of your next bill cycle.
    • If you pay off your installment plan early: The wireless number assigned to the device must have been active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
  • If you have an AT&T PrepaidSM device: You must have completed at least 6 months of paid service.
  • The device has not been reported as lost, stolen, or involved with fraud.
  • If you are on active duty military deployment: You don’t have to complete your installment plan or contract to be eligible to unlock. Make sure you select Yes when asked if you’re deployed military.
How to Unlock - If you have an AT&T account that your device is associated to:
  1. Log in to your AT&T account.
  2. Under Get support, select the link Unlock device to use on other networks. This takes you to the Instructions page.
  3. Select the link att.com/deviceunlock.
  4. Answer the question (select NO – not an AT&T customer) and provide your phone’s IMEI.
  5. Check the box to indicate I am not a robot.
  6. Check the box to indicate your agreement. Yes, I’ve read the legal stuff and agree to the device unlock eligibility requirements.
  7. Click Next.
  8. Make sure to check your email and text messages for follow-up instructions. You must confirm your request via email and follow any instructions you receive.
  9. The unlock request can take up to 48 hours to complete.
How to Unlock - If you don’t have an AT&T account, but your device is an AT&T device:
  1. Go to https://www.att.com/deviceunlock.
  2. Answer the questions (select NO – not an AT&T customer) and provide your phone’s IMEI.
  3. Check the box to indicate I am not a robot.
  4. Check the box to indicate your agreement. Yes, I’ve read the legal stuff and agree to the device unlock eligibility requirements.
  5. Click Next.
  6. Make sure to check your email and text messages for follow-up instructions. You must confirm your request via email and follow any instructions you receive.
  7. The unlock request can take up to 48 hours to complete.

How do I unlock my personal T-Mobile device?

T-Mobile Device Unlock Process

Steps to check your device unlock status & eligibility:
  1. Go to the carrier’s website where you originally purchased the phone and log into your account.
  2. Click on the phone number/device you want to unlock, and select View Details.
  3. Click on the device image for the device you want to unlock.
  4. In the list below the device image, click on Check device unlock status.
  5. The next page should display the status “Device unlocked” or “Device locked”.
  • Status unlocked: Certain T-Mobile devices are sold unlocked. Some locked devices will be unlocked remotely once they meet the eligibility criteria.
  • Status locked: Look under the device image to see if it’s eligible to be unlocked.
To unlock an eligible device:
Once you’ve received communication that your device is eligible to be unlocked, go to this page and follow the instructions.
www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
For unlock instructions, scroll down to Unlock Your Device.

Unlock Your Device
Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact Us so we can provide it.

  1. Make sure you are connected to the T-Mobile network or Wi-Fi.
  2. Swipe up on your Homescreen to open the Apps tray and follow the steps below:
    • Samsung:
      • Newer devices: Settings > Connections > More Connection Settings > Network Unlock
      • Older devices: Use the Device Unlock app pre-installed on your device. If you do not have this app, your device is unlocked, or it is on a 2019 or newer OS.
    • OnePlus (6T and newer): Settings > Wi-Fi & internet > SIM and network, then choose Advanced or Network Unlock
    • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
    • Other manufacturers: Choose your device on the Devices page. Then, click the Security drop-down to find Mobile Device Unlock steps.
  3. Select Permanent Unlock and wait while the device completes the unlock.
  4. Restart the device.

Can I bring my own Verizon-compatible phone?

Yes, you may! You can get a Verizon-compatible phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.

Can I keep my current SIM card?

No, your current SIM card is not compatible with the Verizon network. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to not connect to the Verizon network.

How can I activate my new device?

If you got your new phone (or SIM) from our online store, text∆ the word ONESTEP to 611611 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

How can I request a new SIM Card?

To request a new SIM Card, please call 866-667-6437.

What will happen to my Plan and benefits after I switch to the Verizon network?

You get to keep them! Your Plan and benefits will be transferred, and your Service End Date won’t change once your upgrade is complete.

What will happen if I don’t replace my phone?

We may reach out to you in the future if and when a phone replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing phone; however, doing so means you will not have access to the Verizon network.

How can I transfer my content to my new phone?

You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good Wi-Fi.

I already placed my order, where can I check my order status?

Visit our site anytime to track your order.
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