Welcome to your SafeLink Quick Start Guide

Explore how to use and keep your benefits

Congratulations on your new SafeLink service!

Take this opportunity to stay connected with your family, friends, and community. Don’t miss out on important calls or appointments by keeping your phone on and with you wherever you go.

Plus, check the news and stream videos on your social media and more.

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There are 3 important rules you must follow

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Keep your phone on.

Make sure your phone remains ON to receive your benefits.

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Use your phone.

Make a call, send a text, or use data (without Wi-Fi) at least once every 30 days.

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Recertify yearly.

You must verify your eligibility for the SafeLink program once a year.

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It only takes a text to get support

Use 611611 in these useful ways:

Text∆ HELP to 611611 for a list of keywords. Text∆ REMAIN to 611611 to stay active. Text∆ BALANCE to check your balance. Text∆ DUE DATE to see your Service End Date. Text∆ VOICEMAIL for help with your voicemail password.

Your questions, answered

Can my device be unlocked?

To view our unlocking policy, click here.

What is Wi-Fi calling?

Wi-Fi Calling enables you to make and receive calls and send and receive messages over Wi-Fi. To enable this service, go to your phone's Settings, connect to Wi-Fi, enable Wi-Fi Calling and follow the instructions.

Are there tutorials for my phone?

Yes! To find support and tutorials for your device, click here.
MORE FAQS

Need more benefits?

To help you get the most out of your service, we’re launching new paid add-ons.

EXPLORE OPTIONS